Adlife Pharmacy Terms & Conditions

How to return an item

If you need to return an item, please follow these simple steps

72 hrs cooling off period

If you would like to return an item please notify us within 2 days of your order being delivered. You then have a further 1 day to return the item back to us. This gives you a maximum of 3 days in total to return an item.

You can contact us on our contact us page.

Please note that we are unable to accept returns for the following unless they are damaged or faulty:

  • Perishable items.
  • Baby Milks
  • Unsealed items with a protective seal due to health protection or hygiene reasons.
  • Medicinal products or services that are either dispensed on prescription or are available free under an NHS arrangement.
  • Medicinal products that are approved by the Pharmacy team.

Please note, this does not affect your statutory rights.

Where do I send returns?

Once our Customer Care team have been notified, please arrange to deliver to our store.

Unfortunately, we’re unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged and we’d recommend sending all returns via a recorded delivery service.

How long will it take to process my refund?

We aim to process your refund within 3-5 working days of receiving your item, however it can take up to 30 days to receive the refund via the original payment method.

Once you’ve cancelled the contract, you have a legal ‘duty of care’ to keep the items in a good condition and return them at your expense. We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you.

In accordance with the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund you the full amount paid for the items returned within 14 days of receipt of the notice of cancellation.

To read out full terms and conditions, please click here.